Returns
Here at Grill Dome, our mission is to get you the right product the first time.

* Product returns must be made within fourteen (14) days of purchase. All returned products must be unopened and sealed inside the original packaging.
* Opened products will be subject to a 15% restocking fee.
* Opened products must be returned with the original packaging materials.
* The customer will be 100% responsible for the shipping and handling fees associated with the return.

If the order is cancelled before it is shipped a full refund would be given back to you. Once the order has been shipped you can return the goods within fourteen days of receiving. The goods should be in new unused, undamaged condition in original packing. While returning the cooker or other items it is your responsibility to pack them properly so that they reach us back in the original condition undamaged. Before returning any goods you should call us and get a return authorization number otherwise the returned items will not be accepted. After receiving the goods a credit will be issued to your account. The amount refunded would be the total amount charged less actual shipping charges that were billed to us by the truck line or other shipping company. The actual shipping charges both ways to and from are the responsibility of the customer and are not refundable except when the goods were damaged during shipping and were refused and returned by the consignee with due process.

Shipping Damage
It is the responsibility of the consignee (receiver of the goods) to examine the goods before signing off. The Grill Dome cookers are strapped on a pallet and then shrink wrapped. We ship them in good condition but in rare cases they can be damaged during shipping. For examination tear or cut the shrink wrap off so that you can examine the cooker for any external damage. The cooker is packed in clear plastic that you can see through. If you can not see through tear off some of the plastic. Examine the bottom of the cooker and look for cracks that can occur if the pallet was dropped. If you see any minor damage such as an abrasion or a minor nick you should note such damage on the bill of lading that the driver gives to you for signing.

If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure when signing the shipper's proof-of-delivery/bill of lading slip, you include a note stating the package is or appears damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FedEx, etc.,) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier. A hidden damage claim can still be filed but you are more or less left at the mercy of truck lines.

The Grill Dome cookers should not be dropped even from a pallet. They should be lifted by two persons and put down gently. Overturning or dropping the cookers can result in damage to the cooker.